Privacy Policy for DingDong

Thank you for choosing DingDong. This Privacy Policy is designed to help you understand how we collect, use, and safeguard your information when you use our mobile application ("App"). At DingDong, we are committed to protecting your privacy and providing a safe, enjoyable experience.

🛡️ Child Safety Standards

DingDong (Ding Dong) has a zero-tolerance policy for Child Sexual Abuse and Exploitation (CSAE).

We are committed to maintaining a safe environment for all users, especially minors. DingDong strictly prohibits:

• Any form of child sexual abuse material (CSAM)
• Child sexual exploitation or abuse content of any kind
• Grooming behavior or predatory conduct targeting minors
• Sexualization of minors in any form
• Content that endangers children or promotes child exploitation

Reporting: Any user found to be creating, sharing, or distributing CSAE content will be immediately banned from DingDong and reported to law enforcement authorities, including the National Center for Missing & Exploited Children (NCMEC) and relevant international authorities.

Age Verification: DingDong requires users to be at least 13 years of age. Users under 18 may require parental consent depending on their jurisdiction.

Content Moderation: We use a combination of automated systems and human moderators to detect and remove inappropriate content, particularly content that may harm children.

Report Violations: If you encounter any content or behavior that violates our child safety standards, please report it immediately through our in-app reporting feature or contact us at safety@dingdongapp.us.

Full Child Safety Policy: For complete details, visit our Child Safety Standards page.

1. Information We Collect

To provide you with our services, we collect and process the following types of information:

1.1 Account Information

When you create an account, we collect:

• Profile information (username, profile picture)
• Contact information (email address, phone number)
• Account credentials (password, stored in encrypted form)
• Optional profile details you choose to provide

1.2 Content You Create and Share

We store content you create, upload, or share on the platform, including:

• Videos and posts you create
• Comments and messages you send
• Live stream content

1.3 Usage Information

We collect information about how you use the App:

• Interactions with content (likes, comments, shares)
• Search queries within the App
• Viewing history
• Follow/follower relationships

1.4 Device Permissions

To provide certain functionalities, our App may request the following permissions:

• Camera access: Required for creating and uploading videos or reels
• Media storage access: Required to access your media gallery for uploading content
• Microphone access: Required for recording audio with videos

These permissions are used to enable the requested features and the content created may be uploaded to our servers when you choose to share it.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our services: Operate, maintain, and enhance the App's features and functionality
• Content delivery: Display videos, posts, and other content to you and other users
• Communications: Enable messaging between users and notifications about activity related to your account
• User interactions: Allow you to follow other users, comment on content, and participate in the community
• Account management: Manage your account, provide customer support, and verify your identity

3. Data Storage and Security

We store your data on secure servers and implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, regulatory, accounting, or reporting requirements.

4. User Rights and Choices

As a user of DingDong, you have the following rights:

• Access and update: You can access and update your profile information through the App settings
• Content control: You can edit or delete any content you upload to the App
• Account deletion: You may request to delete your account at any time through our Account Deletion Request page
• Permission management: You can enable or disable device permissions for DingDong through your device settings

When you request account deletion, all content associated with your account will be permanently removed from our servers within 30 days.

5. Children's Privacy

DingDong is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete such information.

For users aged 13-17, we provide additional privacy protections and safety features, including default private accounts and restricted data sharing.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the email address provided below.

Child Safety: For comprehensive information about our child protection measures and CSAE prevention policies, please visit our Child Safety Standards page.

6. Third-Party Services

Our App may integrate with third-party services to enhance functionality. We may share limited information with these services as necessary to provide these features. Any third-party service providers we use are required to maintain the confidentiality and security of your information.

Our App may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our child safety practices, please contact us:

Last Updated: November 17, 2025

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